Senior Security Analyst

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview  

This position is responsible for providing Diligent’s external and internal customers with security support. The Senior Security Analyst will work on various external customer-facing activities to address trust and ensure customer understanding and comfort over Diligent’s security controls and processes. The candidate will become a Subject Matter Expert on the security features of Diligent’s product portfolio and the design of Diligent’s security program. This individual will become a security resource for Diligent’s regional teams, such as: IT, Legal, HR, Customer Success, and Sales teams. The Senior Security Analyst will also work on ensuring security controls are implemented in Diligent’s internal processes including and continuously improving upon Diligent’s Security knowledgebase.   

This position reports to the Director, Security Governance & Compliance based in the United States.  

The ideal candidate will enjoy following developments in the security and compliance industry, relevant work, customer interaction, and thrive working in a dynamic company environment. Minimal travel is anticipated.  

Shift Timings: 12:30pm - 9:30pm IST

Key Responsibilities:  

• Be a Security and Compliance Subject Mater Expert on Diligent’s security program and technical security details of Diligent’s product portfolio.  
• Work with Sales and Customer Success teams to understand key customer technical objections, and partner on the strategy to resolve blockers related to trust.  
• Act as a liaison between internal security functional groups to satisfy inbound requests. 
• Work on various external customer-facing activities to ensure customer understanding and comfort over Diligent’s security controls and processes. 
• Respond to existing customer and new prospect requests for completing security questionnaires and represent the security team on phone calls. 
• Contribute to product security documentation based on frequently asked questions. 
• Add to and maintain the Company’s centralized Security Knowledge Base and Trust Center. 
• Oversee product penetration testing engagements with prospective and current clients. 
• Provide support to contracts counsel on security obligations/security requirements. 
• Support on-site/virtual client security program reviews/customer audits. 
• Support RFP group with the agreements process in assessing security requirements from potential customers.  
• Support the Audit group as needed for third party annual audits (ISO 27001, SOC). 

Required:  

• 3-5 years minimum of current information technology experience or the equivalent combination of education, technical training, or work experience.  
• Must have strong interpersonal communication skills with the ability to interact with other departments easily and effectively within the organization (Development, Engineering, Application Security, Security Operations, Customer Success, Sales, etc.) and customers’ technical, non-technical, support, and business staff at all levels.  
• Must be able to multi-task, work independently or with the group, and be able to transition quickly between issues with minimal supervision.  
• Must be able to research and understand regulatory and security standards and how they are implemented to support our partners and customers.  
• Ability to quickly adapt to shifting priorities, demands, and timelines by understanding how to properly prioritize customer requests. 

 Preferred:  

• Bachelor's degree in information security, computer science, or related sciences.  
• Solid foundational knowledge of security concepts  
• Entry-level security certifications such as: CompTIA Security +, ISC2 CCSP, etc.  
• Knowledge of information security frameworks such as ISO 27001/2, SOC2, and NIST Cybersecurity Framework 
• Knowledge of security compliance registrations (e.g., CSA STAR, ASD IRAP) 
• Ability to elicit cooperation from a wide variety of sources, including local management, customers, and other departments. 
• Updates job knowledge by tracking and understanding relevant frameworks and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.